And & Design is Shauna Jin, a big picture thinker and service designer, returned to the Bay Area after studying, living, and working on the East Coast, in the Netherlands, Germany, and Vietnam.

BLOG: Eatsa — The future of service is here, in fast food form

Eatsa has taken cringe worthy experiences, e.g. fast food, order kiosks, loyalty programs, and transformed fast food. Each touchpoint in the Eatsa ecosystem is seamlessly coordinated and points toward a future of service and automation, today — it’s an exciting and thought provoking proposition.

BLOG: UX and Startups

UX is key to build customer empathy, to leverage appropriate growth channels, and ultimately, reach product-market fit. If startups don’t already have UX in their DNA, they might not yet value, or have the know-how incorporate a user centered approach into their core process.

Visual design

Projects showing my process to translate technical concepts, visualize research results, and build brand identity.