Eatsa has taken cringe worthy experiences, e.g. fast food, order kiosks, loyalty programs, and transformed fast food. Each touchpoint in the Eatsa ecosystem is seamlessly coordinated and points toward a future of service and automation, today — it’s an exciting and thought provoking proposition.
There’s a cadence and flow to customer journeys. Manage expectations, keep the customer’s psychology in mind — deliver on your brand promise, but also design for unexpected moments of delight, and make sure to end on a positive note!
UX is key to build customer empathy, to leverage appropriate growth channels, and ultimately, reach product-market fit. If startups don’t already have UX in their DNA, they might not yet value, or have the know-how incorporate a user centered approach into their core process.
Hello! I’m Shauna Jin, a big picture thinker and service designer. I use user-centered, facilitative, and co-creative tools to coordinate diverse teams to solve complex problems. I’m currently working at Sutherland Labs.
Experiments in cross-cultural, collaborative design to cross-pollinate sustainable design in the Vietnamese furniture and handicraft design industries.
Design events connected to building a design community in Vietnam.
Projects showing my process to translate technical concepts, visualize research results, and build brand identity.
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This lamp design is an example of my design philosophy: capitalize on serendipity, re-mix, and upgrade. The base materials were free from Craigslist and almost free from SCRAP.
An intro to design thinking and service design ideas through case studies for non-designers.