Soundler is a research driven project into the unmet needs around music for teachers and children. We built and tested Soundler, a prototype that delivers bite-sized learning exercises.
Category: service design
BLOG | Managing visibility in a digital world
Digital platforms have enabled us to work increasingly remotely, distributed, and asynchronously. As a result, the content of our communication is becoming more visible and persistent. What does our digital activity “say” about us, in the moment and accumulated over time?
CASE | Developing new propositions for nurses
In an open innovation project on the Future of Healthcare, I led a multi-disciplinary team of designers, innovators, and strategists to develop 5 propositions in 5 weeks to support nurses at work and beyond.
BLOG | Trello x User interviews: Analyzing, synthesizing and sharing results
Trello is useful for just about everything from analyzing interviews, to developing journey maps or service blueprints, to organizing todo lists. Here’s a workflow that I’ve found works well for analyzing and synthesizing user research.
BLOG | Eatsa — The future of service is here, in fast food form
Eatsa has taken cringe worthy experiences, e.g. fast food, order kiosks, loyalty programs, and transformed fast food. Each touchpoint in the Eatsa ecosystem is seamlessly coordinated and points toward a future of service and automation, today — it’s an exciting and thought provoking proposition.
BLOG | Customer journeys: Under promise, then over deliver
There’s a cadence and flow to customer journeys. Manage expectations, keep the customer’s psychology in mind — deliver on your brand promise, but also design for unexpected moments of delight, and make sure to end on a positive note!
And & Design // Shauna Jin 